Returns & Exchanges

At Neal's Yard Remedies, we want you to be delighted with your organic beauty and wellness products. If you are not completely satisfied, you can return your items within 28 days of purchase for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our Customer Care team or visit our online portal with your order number and the reason for your return to obtain a return authorization.

• 2.
  Prepare the Package

  Safely pack your items in their original, unopened packaging, ensuring you include the completed return form or your original delivery note inside the box.

• 3.
  Ship to Our Warehouse

  Affix the provided return label to your parcel and drop it off at your nearest authorized postal location; we recommend obtaining a proof of postage for your records.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 7-10 business days.