Frequently Asked Questions
Everything you need to know about our organic health and beauty care.
Are your products certified organic?
Yes, we are proud to be certified by the Soil Association. This ensures our ingredients are ethically sourced, sustainably farmed, and free from harmful pesticides.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking link and reference number to monitor your delivery progress.
Do you test your products on animals?
Never. We are a Cruelty-Free International certified brand and have never tested our products or ingredients on animals.
What is your return policy?
We offer a 28-day return policy for items in their original, unopened condition. Please contact our customer care team to initiate a return or exchange.
Are your blue glass bottles recyclable?
Absolutely. Our iconic blue glass bottles are 100% recyclable. We also encourage customers to bring them back to our stores for our 'Recycle Me' scheme.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal and Apple Pay.